Refund Policy

Subscription Activation

Once a subscription request is activated, digital access details may be prepared and delivered quickly. Because access is digital, refund reviews depend on the specific facts, activation status, and whether support has had a fair chance to help.

Technical Assistance Before Review

If a user experiences setup or streaming difficulty, DreamIPTV may first provide troubleshooting steps. This can include app refresh guidance, device checks, internet stability review, credential verification, and alternate app suggestions.

Billing Questions

Users should contact support promptly if they believe a billing amount, selected plan, device count, or reseller credit package is incorrect. Clear screenshots, transfer notes, and contact details can help resolve questions faster.

Multi-Device Plan Clarification

Refund review may consider whether the selected device count matched the user request. A 1 device plan is different from a multi-connection plan, so users should confirm their household needs before submitting payment.

Service Verification

DreamIPTV may verify whether access details were delivered, whether credentials were entered correctly, whether a compatible app was used, and whether the reported issue relates to the service, the device, the app, or the internet connection.

Support Contact Process

Refund or resolution questions should be submitted through DreamIPTV support with the email address used for the request, selected plan or credits, amount paid, device/app details, and a concise issue description.

Resolution Process

DreamIPTV may offer setup help, plan correction, access review, service clarification, or another reasonable resolution. This policy does not promise guaranteed refunds, and every review is handled based on the information available.